At JZD AutoParts, customer satisfaction is our priority. Standard (non-custom) products may be returned within 30 calendar days of delivery if unused, uninstalled, in original packaging and with proof of purchase.
Custom-manufactured, OEM-branded and special-order products are final sale, unless the product is defective or does not match the agreed specifications. Defective custom products must be reported within 7 days with photos.
Contact sales@jzdautoparts.com or WhatsApp +86-150-1311-1197 within 30 days to request a Return Merchandise Authorization (RMA). Approved refunds are processed within 5–10 business days to the original payment method.
Damaged or defective products reported within 7 days are replaced, fully refunded (including original shipping) or partially refunded at no cost to you. Products failing within their warranty period are repaired or replaced free of charge.
All products carry a limited warranty against manufacturing defects — 12 months or 30,000 km for brake pads, discs and brake components. See our After-Sales Policy for full warranty coverage.
Please contact us before initiating a chargeback or payment dispute; we respond to all inquiries within 24–48 business hours.